kela88 Complete Terms and Conditions
Please read these terms carefully before you start using our platform — this is a legal agreement between you and kela88.
Introduction and Acceptance
These Terms and Conditions ("Terms") apply to the use of the kela88 platform and all its services. By visiting our website, registering an account, or using any service, you are considered to have fully accepted these Terms.
If you do not agree with any part of these Terms, please refrain from using our platform. Our Privacy Policy and Responsible Gaming guidelines are also considered part of these Terms.
kela88 reserves the right to change or amend these Terms at any time without prior notice. Continued use of the platform after any changes means you have accepted the updated Terms.
Account Registration and Management
2.1 Eligibility Requirements
To open an account at kela88, you must meet the following conditions:
- You must be at least 21 years of age (for 21+ users).
- You must open the account in your own name and of your own free will.
- All information you provide must be truthful, accurate, and up to date.
- You must not reside in a jurisdiction where online gaming is completely prohibited.
- Only one account may be opened per person.
2.2 Account Security
Keeping your account confidential is entirely your responsibility. Never share your login details with any third party. If you suspect any unauthorized access to your account, notify our support team immediately.
kela88 will never ask for your password by phone, email, or live chat. Treat any such request as a phishing attempt.
2.3 Account Verification
kela88 may at any time request documents to verify your identity, age, and payment method. Account activity may be restricted until verification is complete. Required documents may include a national ID card, passport, or driving licence.
2.4 Account Suspension or Closure
kela88 reserves the right to suspend or permanently close any account for the following reasons:
- Providing false information or evidence of fraud.
- Operating multiple accounts.
- Violating bonus terms or misusing bonuses.
- Attempting to compromise the security or integrity of the platform.
- Threatening or abusive behaviour toward other players or staff.
Deposit and Withdrawal Policy
3.1 Deposit Terms
The following rules apply when depositing funds at kela88:
- Minimum deposit amount: ৳100 (per method).
- Accepted payment methods: bKash, Nagad, Rocket, Upay.
- Deposited funds must come only from the account holder's own mobile banking account.
- Deposits from third parties are not accepted and may result in account suspension.
3.2 Withdrawal Terms
The important terms for withdrawals are as follows:
- Minimum withdrawal amount: ৳800.
- Withdrawals can only be made to the same payment method used for the deposit.
- Standard withdrawal processing time: 30 minutes to 3 hours.
- The account must be fully verified before a withdrawal can be made.
- Withdrawals may be held if bonus wagering requirements have not been met.
- Withdrawals may be delayed during an investigation into suspicious activity or fraud.
3.3 Failed Transactions
If a transaction fails for any reason, the deposited amount will generally be returned to the original source within 72 hours. If the funds are not returned within that time, contact our support team immediately via live chat and attach proof of the transaction.
Bonuses and Promotional Offers
4.1 Welcome Bonus
kela88 offers an attractive welcome bonus for new members. The key bonus terms are as follows:
- 100% bonus on the first deposit, up to a maximum of ৳15,000.
- Example: Deposit ৳1,000 and receive ৳1,000 bonus, giving a total balance of ৳2,000.
- Example: Deposit ৳32,000 and receive a maximum bonus of ৳15,000, giving a total balance of ৳47,000.
- Wagering requirement: a turnover of 15 times (15x) the bonus amount must be completed.
- If the wagering requirement is not met within the specified time after receiving the bonus, the bonus may be cancelled.
4.2 General Bonus Terms
The following general terms apply to all bonuses and promotional offers:
- An offer can be used once only, unless clearly stated otherwise.
- In the case of bonus abuse, kela88 has the right to cancel the bonus and suspend the account.
- Claiming multiple bonuses from multiple accounts, the same device, or the same IP address is prohibited.
- kela88 reserves the right to change, suspend, or cancel any bonus offer at any time.
4.3 VIP Program
kela88 has three VIP tiers for regular players:
- Bronze: up to 0.4% weekly cashback.
- Silver: up to 0.8% weekly cashback.
- Gold: up to 1.2% weekly cashback.
Based on regular activity and engagement on the platform, a player can gradually advance to a higher tier. The benefits and terms for each tier will be communicated separately.
Gameplay Rules
5.1 Game Fairness
kela88 is committed to ensuring fair play as a safe and reliable platform. All game outcomes are controlled entirely by Random Number Generator (RNG) technology. kela88 and its staff do not intervene in game outcomes in any way.
5.2 Prohibited Activities
The following activities are strictly prohibited and may result in permanent account closure:
- Using any software, bot, or automated process to play games.
- Coordinating two or more accounts to claim bonuses or rewards (Collusion).
- Exploiting technical errors or bugs on the platform to gain an unfair advantage.
- Using the platform for money laundering or illegal financial activities.
- Fraudulent behaviour toward other players or attempting unauthorized access to their accounts.
5.3 Technical Issues
If a technical issue occurs during gameplay — such as a disconnection or a game stopping mid-session — the result will be determined according to the game log. kela88 treats server logs as the final record. kela88 is not responsible for any loss caused by internet or device problems.
5.4 Bet Limits
Each game has its own minimum and maximum bet limits, which are clearly displayed in the game interface. If a specific bet limit is set for an account, that limit will apply to that account.
Responsible Gaming
6.1 Our Commitment
kela88 is deeply committed to responsible gaming. We want every member to enjoy gaming as a form of entertainment, not as a source of financial or mental stress.
6.2 Self-Exclusion and Limit Setting
Any member can set the following limits on their own account:
- Set daily, weekly, or monthly deposit limits.
- Set session time limits.
- Temporarily close the account for a set period (cooling-off period).
- Permanent Self-Exclusion — in this case, reopening the account will be difficult.
For more details on this, visit our Responsible Gaming page or contact us via 24/7 live chat.
Intellectual Property and Copyright
All content published on the kela88 website — including logos, designs, text, graphics, software, code, and data — is the intellectual property of kela88 or its licensors.
Copying, distributing, reproducing, or using these materials for commercial purposes without our written permission is strictly prohibited. Viewing and using a limited amount of content for personal and non-commercial purposes is permitted.
Privacy and Data Protection
How we collect, store, and use your personal information is described in detail in our Privacy Policy. This document is an inseparable part of these Terms.
Our platform uses SSL encryption technology to keep your personal and financial information secure. We do not sell your information to any third party.
8.1 Cookie Policy
Our website uses cookies to improve functionality, security, and user experience. Continued use of the site means you have agreed to our cookie policy. You can manage cookies through your browser settings.
Limitation of Liability
kela88 is not liable for any damage or loss caused by the following:
- Gameplay disruption due to internet disconnection or technical failure.
- Any issue caused by the user's own device or software problems.
- Disruption caused by third-party providers (payment gateways, game developers).
- Account compromise due to user negligence or failure to follow security requirements.
- Unforeseen circumstances — service interruption due to natural disaster, cyberattack, or government directive.
kela88's total liability will in no circumstances exceed the principal deposit amount held in the user's account at the relevant time.
Dispute Resolution and Legal Framework
10.1 Complaint Process
If you have a complaint or dispute, first contact our support team via 24/7 live chat or send an email to [email protected]. We take all complaints seriously and aim to resolve them quickly.
When making a complaint, please include the following information:
- Your account username or registered mobile number.
- The date and time of the incident (BST).
- A detailed description and any relevant screenshots or evidence.
10.2 Final Decision
In case of any dispute, the decision of kela88's management board will be considered final, while the user's legal rights will remain intact. kela88 always strives to resolve disputes in a fair and transparent manner.
10.3 Service Changes
kela88 reserves the right to modify, limit, or discontinue any part of the service at any time. For significant changes, we will try to provide advance notice where possible.
Contact & Stay With Us
If you have any questions or comments regarding these terms and conditions, please contact us:
- Live Chat: Support in Bengali is available 24/7.
- Email: [email protected]
To learn more about our platform, please visit the following pages:
- About Us — Detailed information about kela88.
- Privacy Policy — How your information is stored.
- Responsible Gaming — Safe gaming guidelines.
- FAQ — Answers to common questions.