kela88's Privacy Policy

kela88 ("we", "our", or "the platform") is a trusted online gaming platform in Bangladesh. This privacy policy sets out how kela88 collects, stores, processes, and protects your personal information.

By using our website or opening an account with kela88, you are considered to have accepted all the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy applies to all pages, services, and activities on kela88.cam. We reserve the right to update this policy at any time, and you will be notified of any changes through appropriate means.

1.1 Information Collected at Registration

When you create an account with kela88, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Residential address
• Preferred payment method (bKash, Nagad, Rocket, Upay)
• Username and password (stored in encrypted form)
• National ID card or passport details (for identity verification)

1.2 Automatically Collected Information

Certain information is collected automatically while you use our platform:

• IP address and device information
• Browser type and operating system
• Time and duration of site visits
• Pages visited and click patterns
• Cookie and session data (details provided below)
• Referral source (how you arrived at our site)

1.3 Financial Transaction Information

During deposit and withdrawal processes, we record transaction history, amounts, payment methods, and the date and time of transactions. No full card numbers or bank account PINs are ever stored.

kela88 uses your information only for the following purposes:

• Account management: Creating, verifying, and ensuring secure login to your account.
• Service delivery: Facilitating gameplay, deposits and withdrawals, and bonus distribution.
• Customer support: Resolving your issues via live chat and email.
• Fraud prevention: Detecting and preventing suspicious activity.
• Responsible gaming: Monitoring your play patterns to identify problematic gaming behaviour.
• Legal obligations: Maintaining records required to comply with applicable laws and regulations.
• Service improvement: Using analytical data to improve the experience on our platform.
• Promotional communications: Sending offers, bonuses, and updates with your consent.

2.1 Age Verification

kela88 strictly prohibits account registration by anyone under the age of 21. The date of birth and identity document information collected at registration are used solely for the purpose of age verification.

kela88 never sells your personal information to third parties. However, limited information may be shared in the following circumstances:

• Payment processors: With payment partners such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology service providers: Contracted partners for server hosting, cybersecurity, and analytics services.
• Legal requirements: In response to court orders, government directives, or lawful requests from law enforcement agencies.
• Fraud prevention: Verifying information with recognised bodies to prevent fraud or money laundering.
• Business restructuring: In the event of a company merger or acquisition, after notifying you in advance.

5.1 Technical Safeguards

kela88 uses industry-standard security technologies to protect your information:

• SSL/TLS encryption — all data transmissions are encrypted
• Password hashing — using bcrypt or an equivalent algorithm
• Two-Factor Authentication option
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Separate encrypted storage for sensitive data

5.2 Administrative Safeguards

Our staff can access user information only to the extent necessary. All staff are bound by confidentiality agreements and receive regular training. In the event of a data breach, we will notify affected users as quickly as possible.

kela88 does not retain your information longer than necessary. The general policy is as follows:

• Active account data: Retained for as long as the account remains active.
• Closed account data: Retained for a maximum of five years after account closure, as required by law.
• Transaction records: Retained for the relevant period in compliance with financial regulations.
• Customer support logs: Retained for a maximum of two years from the date of resolution.
• Analytics data: Retained in anonymised form for a maximum of 24 months.

After the retention period, data is securely deleted or anonymised in a way that no longer allows identification.

kela88 is an adult gaming platform intended solely for individuals aged 21 or older. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If a user registers with false information and is subsequently identified as being under 21, that account will be closed immediately and the associated data will be deleted.

If any member of your household is a minor, please ensure that they do not have access to this platform. Parental control software should be used.

9.1 Policy Updates

kela88 reserves the right to update this privacy policy. In the event of significant changes:

• A notice will be displayed on the site's main page
• Details of the changes will be sent to the registered email address
• The "Last Updated" date at the top of this page will be changed

Continued use of the platform after changes are made will be considered acceptance of the new policy.

9.2 Privacy-Related Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Available 24/7 from any page on the site

We generally respond to privacy-related requests within 24 to 72 business hours.

9.3 Responsible Gaming and Privacy

kela88's Responsible Gaming Policy is linked to this privacy policy. Data protection measures related to monitoring your gaming history are also included in this policy. For more information, please visit our Responsible Gaming page.